We have a dedicated team available to provide advice and assistance through the process of making a claim.

  • Immediately contact us on 03-3667536
  • It would be useful to take a photo of the scene
  • Make sure you get the contact and insurance details of any other drivers involved
  • Book the vehicle in for an assessment with a panel beater of your choice. The insurer will then appoint a Motor Vehicle Assessor to view the damage
  • If the vehicle is not drivable confirm its current location or the name of the towing firm responsible for moving the vehicle
  • We will send you a claim form, or you can download one here
  • Complete the motor vehicle claim form and return it to us by fax to 03-379-5395 or email to claims@abbott.co.nz.
  • Once the completed claim form has been returned and we have lodged it with the insurer, a claim number will be issued and the insurer can consider acceptance
  • In an instance where another party is involved, both parties must lodge a claim with their own insurer.  The third party can contact us if they are not insured.
  • If any correspondence is received from the other party involved in the accident or their insurer, please immediately forward the documentation to us.
  • Once repairs are completed the repairer will ask for payment of the excess, if applicable

Download the Motor Vehicle Claim Form

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