We recognise strong business partnerships are based on great relationships so it’s important we resolve any issues or complaints that may arise quickly and effectively.
If you are unhappy with any aspect of our service or your experience with us, please let us know so we can understand your concern and do our best to put things right.
Your adviser or broker is your key contact for anything to do with your insurances or our services. You’ll find a list of all of our advisers and brokers and their contact details here.
If your concern cannot be resolved by your adviser or broker, you can raise your complaint using our internal complaints process. We are also members of an external, independent dispute resolution service.
You will find more information about our dispute resolution process and making a complaint below.