General Claims
For all business assets and commercial property claims, and domestic home and contents claims.
Motor Vehicle Claims
For all commercial and private vehicle claims i.e. if your vehicle has been damaged or you have caused damage to someone else’s property, or your vehicle has been stolen or recovered damaged.
Windscreen or Vehicle Glass Claims
You don’t need to complete a claim form for windscreen or vehicle glass damage. You can arrange your repair by contacting:
Novus Glass
Make an online booking or call 0800 10 35 35
Smith & Smith
Make an online booking or call 0800 48 33 88
Or contact us if you’d like to arrange your own repairer.
Notifying your claim
Please email your completed claim form(s) together with any supporting information to:
Supporting information includes:
- A written assessment of the likely cause of the damage, including a quote to repair OR
- A damage report testifying the item is not repairable, including a quote to replace
- Photographs or videos of the damage (please keep any damaged items)
- A Police Acknowledgement Form for any burglary/theft or crime-related event
If you’re not sure which form to use or have any questions about completing your claim form, please get in touch.
Need help?
In an emergency, please dial 111
- Make sure everyone is safe and ok
- Take all practical steps to prevent further loss or damage
- Photograph any damage and, if you can, keep any damaged items
- Contact the Police to report a burglary/theft or other crime-related event
If a vehicle can’t be driven, please notify us immediately so we can help arrange for it to be towed to a safe place.
If a vehicle can be driven safely, please take it to your preferred repairer, who will take digital images of the damage and estimate the repair costs.
