Making an insurance claim can feel stressful and uncertain, especially when your business, home, vehicle or livelihood has been affected.
Our inhouse claims team works alongside clients to help guide the claims process, communicate with insurers, and advocate for the best possible outcome.
The claims process
Provide as much information as you can together with any supporting documentation. This helps the insurer understand what has happened and can help progress your claim more efficiently.
Supporting information may include:
- photos or videos of the damage or incident
- dates and times relating to the loss
- contact details of any other parties involved
- witness details
- Police file number or acknowledgement details for theft, vandalism or malicious damage claims
- quotes, invoices or receipts
- vehicle registration details for motor vehicle claims
- repairer reports
If you’re unsure what information may be needed, or you don’t yet have everything together, our claims team is here to help.
Our team will review the claim form and supporting information and contact you if anything further is required. Supporting documents may include photos, invoices, quotes, Police file numbers, or other relevant information relating to the loss or damage.
Once we have the information needed, we’ll lodge the claim with your insurer and work with them throughout the process. This may involve communicating with assessors, repairers, suppliers, or other parties involved in the claim.
Our team is here to help guide the process, keep you informed where possible, and support you toward repair, replacement or settlement.
Make a claim
General Claims
For all business assets and commercial property claims, and domestic home and contents claims.
Vehicle Claims
For all commercial and private vehicle claims i.e. if your vehicle has been damaged or you have caused damage to someone else’s property, or your vehicle has been stolen or recovered damaged.
Windscreen or Vehicle Glass Claims
You don’t need to complete a claim form for windscreen or vehicle glass damage. You can arrange your repair by contacting:
Novus Glass
Make an online booking or call 0800 10 35 35
Smith & Smith
Make an online booking or call 0800 48 33 88
Or contact us if you’d like to arrange your own repairer.
Submit your claim
Once you’ve completed your claim form, please email it together with any supporting information to:
What to do immediately after a loss or incident
Your first priority should always be the safety and wellbeing of everyone involved.
If emergency services are needed, contact them immediately. Do not put yourself or others at risk to prevent damage or recover property.
If it is safe to do so, take reasonable steps to help prevent additional loss or damage.
This could include:
- turning off water or power
- arranging temporary repairs
- securing the property
- moving undamaged items to safety
Keep any receipts or invoices for emergency expenses, as these may support your claim.
Photos and supporting information can make a real difference when it comes to understanding what has happened and progressing your claim.
Where possible, try and collect:
- photos or videos of the damage (and keep any damaged items if possible)
- dates and times
- contact details of other parties involved
- vehicle registration numbers
- written assessment or damage report
- copies of invoices, receipts or quotes
Don’t worry if you can’t gather everything immediately. We can help guide you through what may be needed.
If the incident involves theft, burglary, vandalism or malicious damage, please report it to Police as soon as possible.
Keep a record of the Police file number or reference number, as your insurer may request this during the claims process.
If another party is involved, avoid admitting fault, accepting liability, or agreeing to pay costs before speaking to us first.
Even well-intentioned comments made at the scene of an incident can sometimes affect how a claim is assessed.
If you’re unsure, our claims team can help guide you.
The sooner we know about an incident, the sooner we can start helping.
Our inhouse claims team can assist with:
- explaining next steps
- helping gather information
- communicating with insurers
- supporting you through the claims process
If you’re not sure whether something should be claimed, we’re always happy to talk it through with you first.
What to do if you’ve been involved in a vehicle accident
Call 111 in an emergency
Make sure everyone is safe and out of danger.
Please do not admit fault or accept liability at the scene, even if you believe you may have contributed to the accident. Simply exchange contact details and say your insurance broker or insurer will be in touch.
If it is safe to do so:
- Take photos of the accident scene, vehicle damage and any third-party vehicles involved.
- Record the registration numbers of all vehicles involved.
- Collect the names and contact details of drivers, passengers and any witnesses.
If your vehicle cannot be safely driven, arrange for it to be towed to a secure location, tow yard or repairer of your choice. If you’re unable to do so, please contact us for assistance.
If your vehicle is driveable, you can usually continue your journey once details have been exchanged and it is safe to do so. Take your vehicle to a repairer of your choice and contact us.
Once we’ve received your completed claim form and supporting information, we will lodge the claim with your insurer and keep you updated throughout the claims process, including claim reference details, assessment requirements and repair progress.
Need help?
If you’re unsure what to do next, our claims team is here to help. Contact us and one of our claims specialists will guide you through the next steps.
