How a responsive broker made all the difference for one Christchurch client

Coming home to a flooded house is something you never want to experience, but for Christchurch client Bert Govan, that’s exactly what happened. After a weekend away, Bert found water streaming through the ceiling from a burst hot water cylinder, soaking everything on the second floor down into the ground floor, damaging walls, ceilings, furniture,…

On the ball

When Craig Savage saw the photo of Sam’s hand following a cycling accident, he could tell it was likely Sam would need several weeks off work to recover. The day after the accident, Craig got in touch to recommend Sam make a claim under his income protection insurance policy.  Although it was unclear at that…

Get the right broker on board 

In a post-earthquake environment, Matt says there’s one piece of advice he has for commercial property owners, ‘you’ve got to have an insurance broker in your corner’. As chair of a property syndicate, Matt inherited relationships with an insurance broker and insurer, and a whole heap of problems after the Canterbury earthquakes damaged the syndicate’s…

Doing the right thing 

It was truly a case of “it’s not what but who you know” for Erin and Ian when they were faced with a devastating diagnosis and a claims stalemate with their health insurer. While Erin was extremely ill, the couple literally had to go into bat with their insurer to get the full cost of…

Showing up when we’re needed

When a fire broke out in one of Amherst Properties’ commercial buildings in the early hours of a Saturday morning, it was clear the claim wouldn’t be straight-forward.  The multi-storied building housed several businesses, each with their own insurance arrangements, and with an entire floor virtually gutted and some smoke damage to the rest of…

Getting the right advice

When considering insurance, it can be tempting to think insurers and their policies are all the same.  There’s a tendency to focus on the bottom line and choose the cheapest premium. But as Kathy and Ray found, the old adage ‘you get what you pay for’ really does ring true. In the aftermath of the…