When considering insurance, it can be tempting to think insurers and their policies are all the same. There’s a tendency to focus on the bottom line and choose the cheapest premium.
But as Kathy and Ray found, the old adage ‘you get what you pay for’ really does ring true.
In the aftermath of the Canterbury earthquakes of 2010-2011, Kathy and Ray, like several thousand others, were left with a severely damaged home and the hope their insurance company would make good.
Fortunately, Kathy and Ray were longstanding clients of Derrick Abbott and their insurance needs had been well looked after. Derrick had recommended NZI’s premium house insurance policy – not the cheapest option, but the best policy wording available to protect their home.
That policy wording combined with the insurer’s integrity – a company that lives up to its promise – was gold for Kathy and Ray. And our in-house claims team came into its own, managing the claim with the insurer on Kathy and Ray’s behalf in a ‘courteous and professional manner’.
After a two-year rebuild, the couple love being in their new home. The result is everything they hoped it would be.
Rays says you often hear about the negative side of insurance and perhaps some of that criticism is justified, but when it all comes together as it should, the experience restores your faith in the process.
And it all starts with getting the right advice.