CLIENT: Mike Moore
“I place a large emphasis on building business relationships with true professionals, based on mutual trust. The relationship I have with the Abbott Group has proven invaluable since the fire that totally destroyed our home and contents a few years back.
“If we go back to before the fire, due to the advice I had been given, I had excellent insurance cover, total replacement for my house (including cover for rental while my house was being built) and replacement contents cover of approximately $180,000.00.
“I am amazed at the number of people I speak to that have only $40,000.00 to $60,000.00 contents cover. In my case this would have left me with a new house furnished only with carpets, drapes, and possibly a TV and washing machine. Thanks to the advice I received I am able to fully furnish my new house to a high standard.
“Equally important has been the advice, support and assistance I have received throughout the claim. As you are well aware things have not always proceeded smoothly through my claim, but thanks to your advocacy it has been possible for me to receive my full entitlements; including a true value for replacing my house. For a variety of reasons this was not as easy as most would assume, thanks to you this was achieved in a way that allowed me to allocate the funds to build a new house of my choosing.
“Finally there has been the review at the completion of the claim with your Practice Manager. This has been handled in a constructive way that will hopefully assist the Loss Adjustor and Insurer to more efficiently manage future claims of this nature, to the benefit of the insured.
I have recently placed all my insurance, business and personal, through you for a further year and look forward to doing so for many years to come. It is a pleasure to deal with not only a professional but someone who cares about people as well.”