Severe weather events are increasingly common and heavy rainfall can quickly escalate to widespread flooding and related landslides.

If you have been affected by a severe weather event, please notify your claim by completing the form below. One of our claims specialists will follow up with you directly and guide you through the process.

Rest assured, we will manage your claim and act as your advocate every step of the way.

What to do if it floods

  • Please stay safe and follow the advice of Civil Defence and the emergency services.
  • Stay home if you are safe and able.
  • Move pets inside or to a safe place and move stock to higher ground.
  • Sandbag your property if you can.
  • Move personal items, important documentation and valuables to a safe place, as high off the floor as possible.
  • Unplug electrical devices to avoid damage from power surges.
  • Turn power off at the mains if water has entered your house and it is safe to do so. Don’t turn it back on again until it has been checked by an electrician.
  • If you need to evacuate, contact your local emergency management for details about emergency accommodation options or call 111 in an emergency.
  • Only return to your home or business if it is safe to do so.
  • Check for structural damage, and damage to gas and electrical lines, appliances and water services.
  • Make your property safe and secure and take all reasonable steps to prevent further loss or damage.
  • Write a description of what happened and a list of damaged or lost items. Gather any receipts or proof or purchase for damaged or lost items.
  • Take photos or videos of any damage or damaged items prior to clean up (if possible) and keep any damaged items.
  • Clean up as much as you can.
  • If your home isn’t safe to live in and you have insurance cover for temporary accommodation, arrange your temporary accommodation and keep your receipts.
  • Notify Abbott Claims by completing the form below.

Notify your claim