We have a dedicated team available to provide advice and assistance through the process of making a claim.

• Contact us as soon as possible to notify us of the incident
• We will send you a claim form, or you can download one here
• Ensure you have taken all practical steps to prevent further damage or loss
• All claims for loss or theft/burglary need to be reported to the police and their file reference supplied to us
• Provide whatever quotes, damage reports or invoices relate to the claim
• The insurance company will usually want some “Proof of Purchase” which shows you actually owned the item; usually this is in the form of a receipt or packaging
• Tip: for damaged items, take a photo right away and send it in with the claim form
• Don’t dispose of the item – the insurance company will retain this

Download the General Claim Form

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